My unit is broke, what do I need to do to get it fixed?

We are sorry to hear that you are experiencing a problem with your Firefield product. While your unit may need to come in for warranty service, there may be a quicker method to get the issue resolved. Some units that are experiencing issues can be resolved by simply replacing parts. Please submit a request at the top right hand corner of the page to contact us regarding the issue or call our tech support team, M-F from 8am-5pm cst at 817-790-9862.