My unit is broken, what do I need to do to get it fixed?
To initiate a repair or replacement for your Firefield product under warranty, please follow the steps outlined below:
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Review Firefield’s Warranty Policy
For detailed information on what is covered under your product’s warranty, please refer to our warranty policy:
Firefield Warranty Policy -
Submit a Returns Authorization Request
If your product is still under warranty, the first step is to complete the Returns Authorization Form. Please ensure that you include your proof of purchase.
Submit a Request
If your product is no longer covered by the warranty, you may still complete the form, and a team member will contact you to discuss available options.
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Follow-Up Communication
After submitting your request, a team member will reach out to you within 24-48 business hours to provide further instructions. -
Additional Support
For more information, you can find answers to common questions and other support resources on our support page:
Firefield Support - You can also reach out to a customer support specialist at support@firefield.com or 817-790-9862.